• Information Technology
• 521 Lancaster Avenue
• Eastern Kentucky University
• Richmond, KY 40475
• Phone: 859-622-3000

Banner Support

Banner production login

Banner Support Options

• Call Banner Support: (859) 622-8101
• Call the IT HelpDesk: (859) 622-3000
• Log in to Footprints
• Check out Banner documentation
• Visit Sungard's Banner training Web site

Banner Usernames

Your Banner username is usually your last name followed by your first name, with no spaces. For example, if your name was Fozzie Blenderman your username would be blendermanfozzie (capitalization doesn't matter).

Banner Passwords

Banner passwords expire every 90 days. Ten days before your password expires you will start to see a warning when you log in to Banner. Once your password has expired, you will be guided through creating a new password the next time you log in.

Before your password expires, or at any time when you're logged in to Banner, you can change your password:

1. Click on the "Change Banner Password" link on the right side of the screen under "My Links"
2. Enter your old password, your new password, and then confirm your new password by entering it again
3. Follow the password creation guidelines below, or you will see an error when you try to change your password
4. • Your Banner password must:
   • Be at least eight characters long
   • Contain at least one letter and one number
   • Start with a letter, NOT a number
   • Contain NO special characters (* or $ for example)
   • Be different from your previous two passwords
   • De different from any password you've used in the last 180 days

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