Information Technology A to Z Index IT Service Support Request

Employee Support

INB User Documentation

This article discusses INB user Documentation.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Outlook 2013: Advanced Find

Outlook's Advanced Find feature allows you to search for EKU employees and students by multiple criteria. For example, you can get a list of administrative assistants, information technology staff or everyone who has an office in the Moore Building.

Web Writing: Plan Your Workflow

Content creation is decentralized in a content management system (CMS). Take time to plan for the new workflow.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Banner Data Extract

Extract data from banner form into an excel spreadsheet.

CMS: Content Management

CMS- using the Content Management tool.

CMS: Quick Start Guide

Quick Start Guide to the CMS.

CMS: Contact Information

CMS-how to create the contact information section.

CMS: Links-External

Linking to external content in the Content Management System.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Banner Keystrokes

Banner keystrokes and menus guide.

Lync Phone: PIN Management

Manage PIN for Lync phones.

Lync Phone: Call History

Using the Call History option on a Lync phone.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Java 7 Update 67

Java 7 update 67 required.

CMS: Department Directory

CMS-build or edit a Department Directory.

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical.  Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network.  These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

CMS: Upload & Link PDF

How to upload and link to a PDF in the CMS.

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