Student Support

Copyright Compliance

EKU encourages all students, faculty, and staff to engage in safe and legally compliant sharing of copyrighted materials. Downloading or sharing copyrighted materials (such as music and videos) can be illegal if done without the permission of the copyright owner whether you profit from it or not.

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device. The valuable data makes these devices a target for thieves and cybercriminals. These tips are especially important if university data is on the mobile device:

Workplace Security

Workstations in the workplace are sometimes easy targets for criminal activity. Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment. Some tips:

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system. Please view the linked on this page for an explanation by one of the Blackboard designers.

CLICK HERE FOR VIDEO PREVIEW

Why does EKU require students to 2FA/MFA

Is this really necessary?

Although the two-factor/multi-factor authentication process is designed to be as quick and painless as possible, you may find yourself wondering "is this really necessary?" or "Why does it apply to me?" if that's the case, read on to learn why.

Have you Ever...

Google Workspace for Education Storage Limits

Effective January 2023, Google has implemented a paid Google Workspace subscription package for universities and will no longer be free, unlimited storage.

This storage space covers both Google Drive and Google Photos.

Copy Data to a Personal OneDrive Account

Students are eligible to copy their EKU data to a personal account.

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.

Transfer OneDrive Data to Another Person or Group

The simplest method to copy your OneDrive data to one or many others is to create a team in Teams. Add each person who needs access as a member of the team Then move the files to the new team.

Use rules to create an out of office message

Set up auto-reply (out of office)

How to set up auto-reply (out of office)

Select File > Automatic Replies.

OneDrive: Transfer To A Different Storage Service

If you want to move from OneDrive storage to another service (for example Google Drive) you will need to copy the data to the other service. Once you copy over the files, you can delete the content in OneDrive.

Manage email messages by using rules

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

The easiest and most common rule to create is one that allows you to move an item from a certain sender or with certain words in the subject line to another folder. You can create this rule directly from a message you've already received.

Clear Your Browser Cookies, Cache, and History

Firefox

Click Library , click History, then click Clear Recent History.
In the Time range to clear dropdown, click Everything.

Pronouns in Blackboard

You can select your pronoun values on the pronoun page. The Pronouns field is empty by default, and you can change that by clicking the Add Pronouns. You can choose from the most commonly used list via our research on inclusive and LGBTQI+ resource pages.