Voicemail is designed to allow callers to leave messages when you are on the phone or unable to answer the phone.
Apart from basic message taking, the system also offers the following features:
Dial 2-6691, press #, enter password and press #
|Press 1||Record Messages|
|Press 2||Get Messages|
|press 0-listen or restart|
|press 5-rewind a few seconds|
|press 6-fast forward a few seconds|
|press #-skip to next message|
|Press 3||Administer personal greetings|
|press 0-listen to a greeting|
Enter greeting number, then press:
|press 1-create, change or delete a greeting|
press 2-scan all greetings
|press 3-Activate a greeting|
|press 4-Administer call types|
|press #-if finished|
|Press 5||customize mailbox|
|press 4-change voicemail password|
|press 5-record name|
A typical voicemail system will answer the phone after three rings or immediately if the line is in use. Many offices on campus are setup so if the first number called is not available it will ring to a second and sometimes a third number, so callers do not get busy signals. Please call 622-1079 if there are situations where voicemail should not answer the phone. Another phone in the office is still able to pickup the called phone using call pickup (* 7).
Calls can be manually forwarded (* 2 + extension) which sends all calls to the extension forwarded to, without the option of going to that extension's voicemail. To remove this use #2.
Example: Ext1 uses *2 to forward the phone to Ext2. If someone calls and Ext2 doesn't answer the phone, the voicemail on Ext1 will pickup. If Ext2 is busy, then the voicemail on Ext1 will pickup.
It is best (and fastest) if you ask someone that uses voicemail to explain how to set it up. If you need help, need to change your password and/or voicemail extension call 622-1903.
To re-record the name heard when you leave a message for other people or in other system announcements:
To record a voicemail greeting:
With a regular telephone when the handset on the phone is picked up a soft beeping noise will replace the regular dial tone. Other telephones may have a message waiting light. This light will blink when there are new messages.
Follow the same steps you do when you're on-campus, except you must dial 622-6691 (area code 859 if you're outside the area code) to reach the voicemail login.
You can easily check your EKU voicemail from your iphone following these simple steps.
If you are leaving a message, make a mistake and want to delete your message, press * and then 3 to delete the message.
If someone walks in and you want to pause while you are recording a message, press 1 to pause and then 1 again when you want to continue.
You can also press two and then three to listen to what you have recorded.
The voicemail system will allow different greetings for different types of calls. The system can tell the difference between:
The first step to having different greetings answer different types of calls is to tell the system to differentiate between different types of calls:
The next step is to create another greeting:
If you forgot your password, the voicemail system won't let you in, voicemail says to contact the system administrator, or voicemail doesn't answer your phone after three rings, please e-mail the system administrator or call (859) 622-1903.
This feature can be very useful when the person being called does not want to be disturbed (they may be in a meeting or busy).
IMPORTANT: Hit the switch hook or flash quickly, otherwise the caller won't hear the voicemail's entire greeting.
If the voicemail box has already been setup it will not prompt you to change your password (if you are already using a 5 digit password) or the spoken name. If you do not know the password on the voicemail box then you will need to contact the system administrator at (859) 622-1903 or e-mail. The following directions explain what to change once you know the password.
An automated attendant answers the call and plays a pre-recorded message that provides menus to the caller to direct their call to certain extensions or an informational message. A system with some informational messages is called a bulletin board, such as the Weather Information Hotline: 859.622.BADW(2239).