IT Support

This page collects a list of the currently known issues with our Blackboard system. This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX: Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

View Your Holds and Major

This article discusses viewing your holds and your major in myEKU.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

IT Support

Information Technology Checklist: New Students

Banner: Naming Conventions for Banner Objects

Blackboard: Instructor Basics QUICK START guide

Email Setup: Employees

Make Account Payments Online

Information Technology Checklist: New Employees

View or Print Your Schedule

Cloud Printing

Banner: Basics

Email Setup on iOS Phone: Employee

Blackboard: Currently Known Issues

Reset EKU Password - Forgot Password

Email Setup on Android Phone: Employee

Wi-Fi Setup on iOS Phones

Blackboard: Student Basics QUICK START guide

Mobile Devices and Smartphones: Employees

Drive Mappings

Voicemail Options: Employees

View Your Holds and Major

Student Printing Guidelines

Pages

About EKU

My EKU

Quick Links

Resources

Syndicate