Information Technology A to Z Index IT Service Support Request

IT Support

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Remote/VPN into a Computer

Directions for remoting into a computer.

Create Blackboard Threads

thread is a conversation within a forum that includes the initial post and all replies to it.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Blackboard App - How to Setup

Issue: Setup Blackboard App 

Resolution:

1. Open app.
Open app.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Training: DegreeWorks

Description of DegreeWorks training.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to Blackboard.  Instead, all EKU users have an account on stream.microsoft.com where they can upload and share videos to other EKU users.  This tutorial illustrates how to use this feature to embed video content in to your Blackboard course without hosting the videos on the Blackboard server.

First, go to stream.microsoft.com and click on the sign in button in the top right:

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

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