Information Technology A to Z Index IT Service Support Request

IT Support

Social Media Security

Social media is here to stay—we connect with family and friends, brands, industry leaders, politicians, and even celebrities.  But social networks make it easy for criminals to find out information about you and even infect your computer with viruses and malware.

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

Office365 Email Migration - iOS Instructions for the Outlook App

Skip adding additional accounts if prompted.This will show you how to set up your new Office365 email on the Outlook email app

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

Compromised Accounts

A compromised EKU account is one accessed by a person not authorized to use the account.  Criminals and hackers target EKU users to gain:

Physical Security

Ensure the physical security of your electronics will keep your private information and sensitive data out of danger.

Group or ungroup messages in your Inbox

This article explains how to remove the Focused Inbox in Outlook in Office 365

Blackboard Email

The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users.

Blackboard Course Banner Images

You can make a very nice banner graphic or "header" for your course, to display at the top of the Announcements page. NOTE: If this image isn't formatted correctly, it will not display correctly if a user views their courses in the Blackboard tile view. 
 

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Handling Images in Blackboard Tests

1. Add images to test questions

The Bb Test Canvas lets you add images directly to any test question. While you are creating or editing a question, the third toolbar on the Question Text box has a button to “browse” for the image. First, put your cursor in the Question Text where you want the image to appear, and then click the Insert/Edit Image button.

Create Discussions in Blackboard

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.

Using the Course Tiles View in Blackboard

Blackboard lets users choose to see their courses in "list view" or "tiles view."  Users select the view by clicking the buttons at the top left above their entries:   All users can have whichever view they prefer and can switch at any time.

Attach OneDrive File in Blackboard

Issue: I want to submit a file saved in my Microsoft OneDrive to an assignment in Blackboard

Resolution:

Chat (Instant Message) a co-worker or co-workers

This knowledgebase article covers how to chat or IM a co-worker/co-workers

Schedule a Microsoft Teams meeting in Outlook

This knowledgebase article covers scheduling a Teams meeting within Outlook

Sign in to Microsoft Teams

This article covers how to log into Microsoft Teams

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

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