IT Support

5 tips for using Teams when you're deaf or hard of hearing

This knowledgebase article explains how to use Teams when you're deaf or hard of hearing

Add a Phone Number/Landline for Use with Multifactor Authentication

Navigate to https://mysignins.microsoft.com/security-info
Select +Add sign-in method
Which method would you like to add?
Select Phone from the dropdown menu

Add backup options for 2FA/MFA

Add Your Phone Number

Visit https://mysignins.microsoft.com/security-info
Select +Add sign-in method

Add My (Non-Smart) Cell Phone for Use with Multifactor Authentication

Navigate to https://mysignins.microsoft.com/security-info
Select +Add sign-in method
Which method would you like to add?
Select Phone from the dropdown menu

Adding and deleting users in your Blackboard Course or Organization

Adding Users

The steps to add instructors, teaching assistants and graders to your courses were changed due to concerns about FERPA compliance.

Please request the addition of others to your Blackboard site through the IT service desk at 859-622-3000 or the Web form at http://it.eku.edu/it-desktop-support-ticket.

Adobe Product Login

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

Apps and software are what run on our PCs, phones, and other mobile devices. They allow us to do our work, complete school assignments, access entertainment and connect with the world. They are also easy ways for criminals to gain access to your devices and the information stored on them.

Assessment and Remote Teaching: Options and Opportunities

This remote-teaching period is an opportunity to evaluate how to meet your learning objectives for your class.

Attach OneDrive File in Blackboard

Issue: I want to submit a file saved in my Microsoft OneDrive to an assignment in Blackboard

Resolution:

Authentication FAQ (Microsoft Authenticator)

Question: Which version of the Authenticator app should I be using?

Answer: We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest Android and iOS version for the best authentication experience.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Banner: Naming Conventions for Banner Objects

This is a complete list of naming conventions for Banner objects.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Blackboard 'Sign On Error!'

What to do when you get a Sign on error in Blackboard

Blackboard Accommodations for Extra Time on Timed Tests

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment. This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Blackboard Ally Score Indicators

What is Ally?

Your class is full of diverse students with unique learning abilities. Ally automatically scans your original content, and performs a series of steps to make them more accessible:

Generates alternative formats for students to download
Provides accessibility scores
Gives instructor feedback on how to improve your accessibility score

Accessibility Scores

The score indicators are only shown to the instructor as a way to help them improve their accessibility score for their course documents.

Blackboard Annotate

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success. Add announcements for these types of activities: