IT Support

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.

We have all seen bullying in real life.  But bullying can happen online too.  Electronic or cyberbullying is when harm is inflicted through electronic media (e.g., text messages, cell phone pictures & videos, email, chat rooms, etc.) to threaten, harass, embarrass, socially exclude, or damage reputations and friendships.

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution: 

Issue: I would like to disable the clutter folder in my EKU myMail account

Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365.  It can be turned on or off depending on your preferences.    Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder.  In theory it should leave you with an emptier and distraction-free inbox.  

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Instructions for setting up employee email accounts on Android phones and mobile devices.

ISSUE: Trying to access old EKU Direct login page.  Receive error: web4s.eku.edu says An error occurred. Please login again.

RESOLUTION:

Go to new EKU Direct login page and login with EKU email credentials

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.