Information Technology A to Z Index IT Service Support Request

IT Support

Comparison Chart - Microsoft Office 365 and G Suite for Education

Feature G Suite for Education Microsoft Office 365 for Education
Browser Chrome Internet Explorer / Edge
Word Processing Docs Word
Spreadsheets Sheets Excel
Presentations Slides PowerPoint / Sway
Email Gmail (not available at EKU) Exchange/Outlook 
Pages Sites (not available at EKU) SharePoint

Compromised Accounts

A compromised EKU account is one accessed by a person not authorized to use the account.  Criminals and hackers target EKU users to gain:

Computer Naming: Fixed Asset

How to name computers in Active Directory.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Copy Data to a Personal OneDrive Account

Students are eligible to copy their EKU data to a personal account.

Copying Course Material in Blackboard

If you want to move content from one Blackboard course to a separate course:

Copyright Compliance

EKU encourages all students, faculty, and staff to engage in safe and legally compliant sharing of copyrighted materials. Downloading or sharing copyrighted materials (such as music and videos) can be illegal if done without the permission of the copyright owner whether you profit from it or not.

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

Create Blackboard Threads

thread is a conversation within a forum that includes the initial post and all replies to it.

Create Discussions in Blackboard

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Cyberbullying

We have all seen bullying in real life.  But bullying can happen online too.  Electronic or cyberbullying is when harm is inflicted through electronic media (e.g., text messages, cell phone pictures & videos, email, chat rooms, etc.) to threaten, harass, embarrass, socially exclude, or damage reputations and friendships.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Delete a Document

How to delete a document in a result set, and a displayed document in Doc Mgr.

Delete a Document-WebApp

How to delete a document in WebApp.

Delete a Version WebApp

How to delete a version in WebApp.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Pages