Information Technology A to Z Index IT Service Support Request

IT Support

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution

  1. Forward message to:  spam@eku.edu
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

 

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

 

HP 8460p Ports

Diagram of Ports on HP 8460p

I am a new employee and require a computer

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

I can log into Blackboard, but I can’t see my course listed. What should I do?

  • First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

Identity Theft

Identity theft is a crime where the criminal uses personally identifying information such as a credit card number or Social Security number to assume someone else’s identity to commit fraud or other crimes.  Often the victim is left with bills for items not purchased, poor credit records, and sometimes arrests for crimes committed by someone else.  It can take months of work and thousands of dollars to repair the damage caused

INB User Documentation

This article discusses INB user Documentation.

Information Technology Checklist: New Employees

IT checklist for new employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Insert a Page to an Indexed Document-WebApp

How to insert a page to an indexed document in WebApp.

Instructions for sharing videos in Blackboard through Teams

As a new offering for instructors, EKU IT has now started creating Microsoft Teams for every class in Blackboard.  These teams will automatically be populated with the students in your Blackboard courses, with enrollments that should update overnight.  This will let you easily use the wide set of tools available to Microsoft Teams for your classes, without having to manually handle enrollments.

Instructor can't see controls in Blackboard (Edit Mode is OFF)

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION:

iOS: Screenshot

Take a screenshot on your iphone.

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION:   This means you have been accepted by the university but your email account is still not created in our system.  Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

 

IT Services - Leaving the University

Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.

Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.

IT Student Checklist: Graduating Students

This checklist will prepare for the continuance and discontinuance of services as indicated below.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

JAMF Self-Service

There are several ways to access self service. You will only have self service if you are connected to jamf, the mac management system.

One is on your dock, you will see an icon of the colonel.

It may have a number on it if we have sent out a notification for a piece of software, but most of the time, it will just be the colonel.

Java 7 Update 67

Java 7 update 67 required.

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