Email Support

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution: 

1. Forward message to:  spam@eku.edu
2. Ignore and delete the message.
3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION:   This means you have been accepted by the university but your email account is still not created in our system.  Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

This will show you how to set up your new Office365 email on the Outlook email app

This will show you how to set up your new Office365 email on the Outlook email app

ISSUE: I need to forward an email as an attachment from the Outlook Client or Outlook Web App (OWA)

FIX:

Forwarding Email as Attachment in Outlook Client (Windows)

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

• On the View tab, select  View settings.