Information Technology A to Z Index IT Service Support Request

IT Support

Troubleshooting a Network Connection

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

Types of Blackboard Assessments

Log into EKU Blackboard site using your EKU email username and password.

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to https://myapps.microsoft.com/.
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile

     

Use commands in Teams

This knowledgebase article will describe 'use commands' available in Teams

Use ILP Integration in Blackboard to transfer grades into myEKU

How to use Blackboard ILP integration to transfer grades into myEKU

Use live captions in a Teams meeting

This knowledgebase article will explain how to use live captions in a Teams meeting

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to B

Using 2FA/MFA when traveling between time zones (DUO USERS ONLY)

Before you leave

 
Check your laptop settings to be sure the date, time, and time zone are set to update automatically.
 

If you have difficulty authenticating after crossing a time zone

    Using 2FA/MFA while traveling

    Whether you're planning to travel or not, EKU STRONGLY URGES you to enroll at least two devices, in case your preferred device is lost, stolen, disabled, or inaccessible. 

    Using Respondus LockDown Browser - For Instructors

    Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring.  LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard.  NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.   

    Using Software Center to Install Programs, Upgrades and Updates

    How to install software safely using Software Center for EKU faculty and staff computers.

    Using the Course Tiles View in Blackboard

    Blackboard lets users choose to see their courses in "list view" or "tiles view."  Users select the view by clicking the buttons at the top left above their entries:   All users can have whichever view they prefer and can switch at any time.

    View or Print Your Schedule

    This article discusses how to view or print your schedule in myEKU. 

    Voicemail Options: Employees

    This article is for EKU employees and discusses the voicemail service.

    VPN

    This article is a placeholder

    The VPN client can be downloaded by going to https://sslvpn.eku.edu  and authenticating with your EKU email address and password if prompted.

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