Employee Support

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Remote/VPN into a Computer

Directions for remoting into a computer.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Training: DegreeWorks

Description of DegreeWorks training.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Antispam: Outlook Web Access

Spam

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail). Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical. Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network. These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

VPN

This article is a placeholder

The VPN client can be downloaded by going to https://sslvpn.eku.edu and authenticating with your EKU email address and password if prompted.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Employee Support

Using Software Center to Install Programs, Upgrades and Updates

Remote/VPN into a Computer

Passwords & Passphrases

Privilege Management for Windows (PMFW)

Telephone Options Guide: Employees

Wireless Network: Linux/Unix-based

Training: DegreeWorks

Backup & Retention Policy

Web Time Entry: Hourly Employees

Antispam: Outlook Web Access

Remote Desktop Connection (Mac)

Microsoft Account Recovery Tool

Connecting to AD File Servers: Mac

Data Trustee Program

Use a Secure Internet Connection

On Campus

VPN

This article is a placeholder

BitLocker Recovery

External Email Tags

Wireless Network: Chromebooks

Troubleshooting a Network Connection

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My EKU

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